Pagadera Support & Help Center
Below you will find answers to the most common questions about membership, e-wallets, making and accepting payments, merchant onboarding, and the security that keeps every transaction 100% safe.
Pagadera makes everyday payments simple - Scan, Pay & Go! Your financial information is never shared with the merchant or with Pagadera; it stays only with your bank or credit union. That means you can pay and get paid with complete peace of mind.
Payments should be effortless and safe. With Pagadera, you scan, you pay, and you go - while your account details stay protected with your own provider.
Pagadera Support Team
How can we help?
Choose a topic below to learn more, or reach out to us directly and a member of our team will be glad to assist. Most questions are covered in the frequently asked questions further down this page.
Popular help topics include:
- Becoming a Member
- Setting up and topping up your e-wallet
- Making payments (Scan, Pay & Go!)
- Accepting payments as a merchant
- Merchant onboarding
- Security & Safety
Frequently asked questions
How do I become a Pagadera member?
Becoming a member is quick and free. Download the Pagadera app, register your details, and link your account with your bank or credit union. Once you are set up, you can Scan, Pay & Go! at any participating merchant.
How do I top up and use my e-wallet?
Open the Pagadera app, go to your e-wallet, and add funds using your linked account. Your balance is ready to spend instantly for online, mobile and in-store payments - no need to re-enter your details each time you pay.
How do I make a payment?
It is as simple as Scan, Pay & Go! Open the app, scan the merchant's QR code, confirm the amount, and you are done. Your financial information is never shared with the merchant.
How can my business accept Pagadera payments?
Merchants can accept payments online, on mobile and at the point of sale. To get started, become a provider and our team will guide you through onboarding. Visit our For Business page to learn more.
What does merchant onboarding involve?
Onboarding connects your business to the Pagadera Payment Network so you can start accepting payments. Our team helps you set up your account, configure your payment methods, and go live - with no customer financial data ever stored on your systems.
Is Pagadera safe?
Yes - Pagadera is 100% safe. No financial information is shared with the merchant or with Pagadera; it stays only with your bank or credit union. Pagadera is a licensed payment service provider in Curaçao, supervised by the Central Bank of Curaçao and Sint Maarten (CBCS).
Contact our support team
Still need help? Email us at info@pagadera.com or call +5999 8694789 and we will get back to you as soon as we can.